Booking Policy

1. Making a Booking Guests can check availability and make a reservation through the EcoStay Inn website. A booking is subject to room availability and the booking conditions displayed during the reservation process. Guests must provide accurate information when making a booking. 2. Guest Details When making a booking, guests may be required to provide: Guest name and contact details Number of adults Number of children Age of each child Stay dates Selected room Any applicable extra-person or extra-bed requirements The person making the booking is responsible for ensuring that the information provided is correct. 3. Room Occupancy Each room has its own occupancy configuration. The number of guests that can be accommodated depends on the room's configured capacity and the applicable booking conditions. Where additional occupancy or extra beds are available, they may be selected during the booking process and may incur additional charges. 4. Children Children must be included in the booking using the appropriate guest selection. Where children are included, their ages must be provided when requested. Applicable child pricing and accommodation conditions are calculated according to the booking information and the property's configured rules. 5. Extra Beds and Additional Guests Where an extra bed or additional guest option is available for a selected room, it must be selected during the booking process. Applicable additional charges will be displayed before the booking is completed. Extra-bed availability is subject to the room and property's configured conditions. 6. Availability and Pricing Room availability and applicable rates are displayed during the booking process. The price shown may depend on: selected dates; room; number of adults; number of children and their ages; additional guests; and applicable extra beds or other selected options. The final amount displayed during the booking process applies to the reservation, subject to the applicable booking conditions. 7. Booking Confirmation A reservation is confirmed only after the booking process has been successfully completed and the applicable confirmation has been issued. Guests should retain their booking confirmation and reference details for future communication with EcoStay Inn. 8. Changes to Booking Details Guests may request changes to their reservation, subject to availability and the applicable conditions of the booking. Changes to dates, room, guest numbers or additional services may affect the total booking amount. 9. Payment Where payment is required to confirm a reservation, the applicable payment requirement will be shown during booking. Online payments may be processed through the payment provider displayed during checkout. Payment does not remove or change any cancellation or refund conditions applicable to the reservation. 10. Cancellation and Refunds Cancellation and refund conditions are governed by the Cancellation & Refund Policy applicable to the booking. Guests should review those conditions before completing their reservation. 11. Booking Information Guests should check the following before completing a booking: stay dates; selected room; number of adults; number of children; child ages; extra-person requirements; extra-bed requirements; total amount; and applicable booking conditions. 12. Incorrect Information If incorrect or incomplete information is provided during booking, it may affect room availability, applicable charges or the ability to provide the requested accommodation. Guests should contact EcoStay Inn as soon as possible if they identify an error in their booking information. 13. Contact For booking assistance, changes or questions about a reservation, guests can contact EcoStay Inn through the contact details provided on this website.