Terms & Conditions

1. About EcoStay Inn EcoStay Inn is a short-stay accommodation business located in Kalloor, Sulthan Bathery, Wayanad, Kerala. These Terms & Conditions govern your use of the EcoStay Inn website and the booking of accommodation and related services through this website. 2. Use of the Website You may use this website to: view information about EcoStay Inn and its accommodation; check available rooms and rates; make or enquire about a booking; provide information required to manage your reservation; and contact EcoStay Inn regarding your stay. You agree to provide accurate and complete information when using the website or making a booking. 3. Making a Booking A booking is subject to availability and the booking conditions displayed during the reservation process. When making a booking, you are responsible for providing accurate information, including: guest names and contact details; number of adults; number of children; applicable child ages; and any other information requested during the booking process. A booking is considered confirmed only when the confirmation provided by EcoStay Inn indicates that the reservation has been successfully confirmed. 4. Accommodation and Availability Room descriptions, photographs, facilities, occupancy information, prices and availability are provided to help guests make an informed booking. Availability may change until a reservation is confirmed. EcoStay Inn may update website information, room availability and prices from time to time. 5. Prices and Payments The applicable price and payment requirement will be shown during the booking process. Guests are responsible for completing any payment required to confirm their reservation. Where a payment is made through an online payment service, the transaction may be processed through the payment provider displayed during checkout. 6. Cancellation and Refunds Cancellation and refund conditions applicable to a reservation are governed by the Cancellation & Refund Policy displayed on this website and the conditions shown during the booking process. Where a particular booking has specific cancellation or refund conditions, those conditions will apply to that reservation. 7. Check-in and Check-out Guests must follow the check-in and check-out requirements communicated by EcoStay Inn for their reservation. Any specific check-in, check-out, identification or guest requirements applicable to the property will be communicated through the relevant booking or guest information. 8. Guest Responsibilities Guests are expected to: provide truthful and accurate information; respect the property, its facilities, staff and other guests; use the accommodation and facilities responsibly; and comply with reasonable property rules communicated by EcoStay Inn. Guests may be responsible for damage or loss caused through misuse of the property or its facilities, where applicable. 9. Children and Occupancy The number of guests permitted in a room is subject to the room's configured occupancy and the conditions presented during booking. Where children are included in a booking, applicable child-age information must be provided accurately. Any applicable child, extra-person or extra-bed charges will be shown during the booking process where relevant. 10. Website Content EcoStay Inn takes reasonable care to keep the information on this website accurate and up to date. However, accommodation details, facilities, photographs, prices, availability and other information may change. The applicable information presented during the booking process will govern the reservation. 11. Privacy Personal information provided through this website or during the booking process will be handled in accordance with the Privacy Policy of EcoStay Inn. 12. Changes to These Terms EcoStay Inn may update these Terms & Conditions when necessary to reflect changes to its services, website or applicable requirements. The latest version will be made available on this website. 13. Contact and Support For questions about a booking, accommodation, payment or these Terms & Conditions, guests may contact EcoStay Inn using the contact details provided on the website. 14. Acceptance By using this website or making a booking through it, you acknowledge that you have read and understood these Terms & Conditions and agree to the policies applicable to your reservation.