Privacy Policy

1. Introduction EcoStay Inn respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you use the EcoStay Inn website, make a booking, submit an enquiry, or contact us, and how that information may be used. 2. Information We Collect Depending on how you use our website and services, we may collect information such as: Name Mobile or telephone number Email address Booking details Number of adults and children Child age information where required for a booking Stay dates and accommodation details Payment-related information required to process or confirm a booking Information you provide when contacting or communicating with us We only request information that is relevant to providing or managing the requested service. 3. How We Use Your Information We may use the information you provide to: process and manage accommodation bookings; communicate with you about your booking or enquiry; provide booking confirmations and related information; process or facilitate payments; respond to questions, requests and support enquiries; manage your stay and provide accommodation services; and maintain and operate our website and services. 4. Payment Information Where online payment is available, payment transactions may be processed through the payment service provider displayed during checkout. EcoStay Inn does not need to receive or store your complete card, banking or other sensitive payment credentials where those details are handled directly by the payment provider. The handling of payment information by a third-party payment provider is also subject to that provider's applicable terms and privacy practices. 5. Sharing of Information We may share relevant information with service providers where reasonably necessary to provide the requested service, process a booking or payment, communicate with you, or operate the website. We do not represent that every service provider will receive your information; information is shared only where relevant to the service being provided. 6. Booking and Guest Information Information provided during a booking is used to manage the reservation and provide the accommodation service. Guests are responsible for ensuring that information supplied during booking, including guest numbers and applicable child ages, is accurate. 7. Communications We may use the contact information you provide to communicate with you about: your booking; payment or booking status; changes relating to your reservation; enquiries and support requests; and information necessary to provide the requested service. 8. Website Security We take reasonable measures to protect information submitted through our website and to reduce the risk of unauthorised access, misuse or disclosure. However, no internet-based system can be guaranteed to be completely secure. 9. Cookies and Similar Technologies Our website may use cookies or similar technologies where required for website functionality, security, booking functionality or other configured services. [OWNER / PLATFORM CONFIGURATION TO CONFIRM: analytics, advertising and other optional cookies, if any.] 10. Third-Party Services Some website functions may involve third-party service providers, such as payment or security services. Where third-party services process information, their own applicable privacy terms and policies may also apply. 11. Data Retention Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, providing services, maintaining appropriate business records and meeting applicable legal or regulatory requirements. [OWNER / LEGAL REVIEW: specific retention periods, if required.] 12. Your Privacy Requests If you have a question about personal information that you have provided to EcoStay Inn, or would like to make a privacy-related request, you may contact us using the contact details provided on this website. 13. Changes to This Privacy Policy EcoStay Inn may update this Privacy Policy when necessary to reflect changes to its services, website or applicable requirements. The latest version will be made available on this website. 14. Contact Us EcoStay Inn Kalloor, Sulthan Bathery, Wayanad, Kerala – 673592, India