Cancellation & Refund Policy

1. Cancellation of a Booking Guests may request cancellation of their reservation through the contact details provided by EcoStay Inn or through any cancellation option made available during the booking process. The cancellation conditions applicable to a reservation will depend on the cancellation terms displayed at the time the booking is made. 2. Cancellation Charges Any applicable cancellation charge will be determined according to the cancellation conditions applicable to the booking. Where a booking has a specific cancellation deadline or cancellation charge, that information will be shown to the guest during the booking process or in the booking confirmation. 3. Refunds Where a guest is eligible for a refund, the refundable amount will be determined according to the cancellation conditions applicable to the reservation. Refunds, where applicable, will normally be processed to the original payment method used for the booking, subject to the applicable payment provider's processing procedures. 4. Non-Refundable Bookings If a booking is specifically identified as non-refundable at the time of booking, the payment made for that booking may not be refundable, subject to the terms presented for that reservation. 5. No-Show If a guest does not arrive for a confirmed reservation without cancelling it in accordance with the applicable cancellation conditions, the booking may be treated as a no-show. Any applicable charge or refund for a no-show will be determined according to the conditions applicable to that booking. 6. Changes to a Booking Requests to change the dates, number of guests, room or other booking details are subject to availability and the conditions applicable to the reservation. A change may result in a change to the booking price or other applicable charges. 7. Cancellation by EcoStay Inn In exceptional circumstances, EcoStay Inn may need to cancel or modify a reservation. Where this occurs, EcoStay Inn will communicate with the guest and provide the applicable resolution according to the circumstances and the terms of the reservation. 8. Refund Processing Once a refund has been approved, the actual time taken for the amount to appear in the guest's account may depend on the payment provider, bank or financial institution involved. 9. Contact For cancellation, refund or booking-change requests, guests should contact EcoStay Inn using the contact details provided on the website.