Payment Policy

1. Payment for Bookings The payment amount and payment requirement for a reservation will be clearly displayed during the booking process. Depending on the booking conditions, a guest may be required to make full or partial payment to confirm the reservation. 2. Online Payments Where online payment is available, payments may be processed through the payment gateway displayed during checkout. The guest will be redirected or provided with the applicable payment interface to complete the transaction securely. 3. Payment Confirmation A booking will be treated as paid only after the payment status has been successfully confirmed by the payment system. A payment attempt that is interrupted, declined, cancelled or otherwise unsuccessful does not by itself constitute a confirmed payment. 4. Amount Payable The amount payable will be calculated based on the booking details selected by the guest, which may include: selected room; stay dates; number of adults; number of children and their ages; additional guests; extra beds; and other applicable charges. The applicable amount will be displayed before the guest completes payment. 5. Payment Security Payment information entered through an online payment gateway may be handled directly by the applicable payment service provider. Guests should follow the payment provider's instructions and should not share passwords, OTPs, PINs or other confidential payment credentials with anyone. 6. Failed or Incomplete Payments If a payment fails, is cancelled or remains incomplete, the reservation may not be confirmed. If an amount has been debited despite an unsuccessful booking or payment attempt, the guest should contact EcoStay Inn with the relevant booking or transaction details so that the payment status can be checked. 7. Refunds Where a refund is applicable, it will be handled according to the Cancellation & Refund Policy applicable to the reservation. Where applicable, refunds may be processed through the original payment method, subject to payment-provider and banking processing times. 8. Payment Gateway Online payments may be processed through a third-party payment gateway. The payment gateway may have its own terms, privacy practices and transaction requirements. Use of the payment gateway does not change the guest's booking, cancellation or refund obligations with EcoStay Inn. 9. Payment Records EcoStay Inn may retain appropriate payment and booking records for purposes including reservation management, customer support, accounting, reconciliation and applicable legal or regulatory requirements. 10. Contact For questions relating to a payment, failed transaction, booking payment or refund, guests should contact EcoStay Inn using the contact details provided on this website.