Customer Support & Grievance

1. Customer Support EcoStay Inn is committed to assisting guests with their bookings, stays, payments and enquiries. Guests can contact EcoStay Inn using the phone number, email address or other contact options displayed on this website. 2. Booking Assistance Guests may contact EcoStay Inn for assistance relating to: New booking enquiries Existing reservations Changes to booking details Cancellation requests Payment-related questions Refund-related questions Check-in and check-out Accommodation and facilities Other issues relating to their stay 3. Complaints and Grievances If a guest has a complaint or grievance relating to a booking or stay, they are encouraged to contact EcoStay Inn directly so that the matter can be reviewed and addressed. When contacting us about a complaint, guests should provide relevant information such as: Booking reference, if available Guest name Contact details Date of stay Description of the issue Any relevant supporting information 4. Resolution of Complaints EcoStay Inn will review complaints based on the information provided and the circumstances of the matter. Where appropriate, we may request additional information from the guest to understand and resolve the issue. 5. Payment and Refund Complaints Questions or complaints relating to payments, cancellations or refunds will be handled according to the applicable booking terms and Cancellation & Refund Policy. Where a payment provider is involved, additional processing or transaction information may be required to investigate the matter. 6. Response EcoStay Inn will make reasonable efforts to respond to customer enquiries and grievances within an appropriate timeframe. The time required to resolve a matter may depend on its nature and whether additional information or third-party confirmation is required. 7. Escalation If a guest is not satisfied with the response received, they may request further review by contacting EcoStay Inn through the contact details published on this website. [OWNER TO CONFIRM: Name/designation of the person responsible for grievance escalation, if applicable.] 8. Contact Details EcoStay Inn Kalloor, Sulthan Bathery, Wayanad, Kerala – 673592, India Phone: Email: info@ecostayinn.com